Privacy Policy

1. Information We Collect

When you use SoraiPixel, we may collect the following information:

• Account Information: Email address, phone number, name, and company name when you create an account.
• Payment Information: Payment details are processed securely through Razorpay. We do not store credit card numbers or bank account details on our servers.
• Uploaded Images: Photos you upload for AI processing. These are stored securely and used solely for generating your output images.
• Usage Data: How you interact with our platform, including features used, images generated, and session data.
• Device Information: Browser type, IP address, device type, and operating system for analytics and security purposes.

2. How We Use Your Information

• To provide and improve our AI jewelry photography services.
• To process payments and manage your account and token balance.
• To send important service updates and, with your consent, marketing communications.
• To detect and prevent fraud and abuse.
• To improve our AI models and platform performance (using aggregated, anonymized data only).

3. Your Uploaded Images

Your jewelry photos are important to us. Here's how we handle them:

• Images are processed through our AI pipeline solely to generate your requested output.
• We do not use your images to train AI models without your explicit consent.
• Uploaded images and generated outputs are stored securely on encrypted servers.
• You can request deletion of your images at any time by contacting us.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Payment Processors: Razorpay, to process your payments securely.
• Cloud Infrastructure: Supabase and Google Cloud, for secure data storage and AI processing.
• Analytics: Anonymized usage data for improving our services.
• Legal Requirements: When required by law or to protect our rights.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, secure authentication via Supabase, and regular security audits. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

6. Cookies

We use essential cookies for authentication, session management, and geo-detection (to display the correct currency). We do not use third-party advertising cookies.

7. Your Rights

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Opt out of marketing communications.
• Export your data in a portable format.

To exercise these rights, contact us at contact@soraipixel.com.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or a notice on our platform.

9. Contact Us

If you have questions about this privacy policy, contact us at:

Email: contact@soraipixel.com